Begin with what is not working

Most of the work that follows starts from an awkward place: a basis that no longer holds, a model nobody is willing to sign, a reserve that moves for reasons the committee cannot name. A scope document can come later.

Describe the problem in whatever state it is in. If it is a short technical question, say so and we will answer it as one. If it is a review, a build or a second opinion before a board meeting, tell us the date you are working towards. The first conversation costs nothing and is not a sales call.